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Tapping Janitorial Services for theBenefit of Your Consumers There are many literature today that speaks about janitorial services investing on its own performance management and its benefit from the facility. Most of the things that have been written have been done so from the vantage point of the business owner, but there is not so much written about seeing it from the customer’s point of view. Business today should be customer-focused and what this is means is that the business should examine how these consumers look for the businesses they need, and their expectations of them. Though this is not to say that all businesses that has been embraced by consumers are clueless of what is driving these consumers to them, I would like to highlight the fact that there are untapped opportunities that a business owner can do, to reach more consumers and improve the customer experience. Recent surveys have shown the concern of many Americans for the environment. Climate change and environment problems are the things that Americans think that is the greatest threat to their health and well being, somewhat higher than terrorism, but a little lesser than global epidemic. These survey results are consistent with people’s increasing concern over global warming and the belief expressed by more than half of all respondents that environmental conditions have worsened over their lifetime because businesses disregard how their facilities are affecting their consumers’ well-being and health.
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This concern from consumers have led businessmen to have a strong send of stewardship since they are held accountable by their consumers.
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One way to address these concern it is to pamper your consumers with cleanliness and a well sanitized facility. But, it is very easy to neglect these environmental issues and allow them to accumulate and your business will have to pay the prices for it, so a better solution is to outsource these non-core business undertakings to janitorial cleaning companies because they are focused and their job is the keep your facility clean, which is what customers are concerned about. Sadly there are many businesses and janitorial service providers today whose motive is simply to adhere to regulatory requirements or do it to compete with other businesses. And you can only pick a few companies that are really into caring for the health and well being of the customers who are using their facilities. It is therefore important to know where your drive as business facility owner lies. This will tell you if you are really concerned with what your customers who use your facility need, and those people who go there to transact business with you, instead of not knowing anything about this untapped opportunity and the things you can do about it.